Frequently Asked Questions


1. How do I know my credit card information is secure?

Here at EcoGeekLiving.com, protecting the safety of your credit card information is important to us. We use Yahoo's secure server and encrypted with 128-bit technology High-grade Encryption Secure Sockets Layer (SSL) to protect the security of your personal credit card information as it is transmitted to us.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower right-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 877.246.4335.

Address Verification System (AVS) We use the Address Verification System (AVS) and Card Verification Number (CVV) to ensure that your credit card information is not being used fraudulently. Address Verification Service (AVS) checks to match the street number and zip code of the cardholder's address.

What is a CVV code?

CVV stands for Customer Verification Value, sometimes also referred to as CVC (Card Verification Code), or CID (Confidential Identifier Number). The CVV code is an additional 3- or 4-digit security number that is printed (not embossed) on a credit card.

How is security improved by using the CVV code? The CVV code can only be found on the card itself and nowhere else, not even on associated credit card statements. This means that the person requesting the transaction must have (or have had) the card in their hands.

Requiring that a card transaction is validated with the CVV code provides good protection against fraudulent use of a card number that has been obtained without permission or that has simply been guessed. It protects you against other people trying to use your card number fraudulently. The CVV code is passed electronically (using encryption) and without visual inspection directly to the online processing gateway. Transaction failures caused by CVV validation errors are always investigated and, if appropriate, escalated to the credit card company.

2.How long does it take to process an order?

Orders are generally processed with 4-6 hours of being placed.

3. Can I place my order over the phone.

Absolutely. We are open 7 days a week from 9am to 9pm. You can reach the sales department at 877.246.4335 ext 1

4. What are my payment options?

We accept Visa, MasterCard, American Express, and Discover. We also accept PayPal.

5. Do you charge sales tax?

Yes, we charge sales tax for orders shipping to New York only.

6. How will my order be packaged?

In keep with our promise of earth-friendly products, we reuse boxes and packing materials that comes into our warehouse.

7. Do you change for oversize shipping?

Because some large items are bulky and heavy, usually the cost is higher to ship them. This change is stated in the products description.

8. Can I add, change or remove items from my order after it has been placed?

Yes, you may a change to your order, provided your order has not already been processed and shipped. Please e-mail your exact changes and invoice number to customercare@ecogeekliving.com. We will do our very best to accommodate your request.

9. Do you offer volume/bulk discount?

We sure do! Give us a call at 877-246-4335 for details on our volume/bulk pricing options.


1. When will my items ship?

Orders are generally shipped within 24 hours.

2. How can I qualify for free shipping?

Simple, just make a purchase of $150 or more and shipping is totally free!

3. Do you offer expedited shipping?

Absolutely. We offered Overnight, 2 Day and 3 Day on most items.

4. How are shipping rates calculated?

Shipping rates are automatically calculated by our shipping calculator based on the weight of the product(s) and destination. Just add your items to the shopping cart, and enter your zip code in the shipping calculator and press apply.

5. How do I place an order outside the U.S.?

We require all international orders to be place with our customer care representatives. We want to ensure satisfaction. Give us a call at 877.246.4335 ext 1.

6. How can I track my order?

Send us an email at customercare@ecogeekliving.com or give us a call at 877-246-4335. We will be happy to assist you.


1. What is your Return/Exchange Policy?

Thirty day (30) 100% Hassle Free Return Policy - At Eco Geek Living, customer satisfaction is one our primary concerns. We take great care in selecting our products. However, if for whatever reason you are unsatisfied with any of our products, please request a Return Merchandise Authorization Number by sending an email to customercare@ecogeekliving.com or calling 877-246-4335.

Once issued, your RMA is valid for 10 days. You will receive a full refund less shipping and handling costs for all products returned within 10 days of the date listed on your invoice.

For our full return policy, please see our Return/Exchange Policy.

2. How do I return an item?

Please see 100% Hassle Free Policy.

3. My item was defective or damaged in shipping, what should I do?

If you received a damaged or defective item, please contact us: 877-246-4335 within 24 hours of delivery. We will send you a replacement item at no additional charge.


1. How can I contact EcoGeekLiving.com?

You can contact us several ways: Email: info@ecogeekliving.com

Phone: 877.2GO.GEEK (246.4335) - 7 days a week - 9am to 9pm

Mail:

Eco Geek Living Inc

1204 Avenue U

Suite# 1155

Brooklyn, NY 11229