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| | | Home > Next | | | | |  | | FAQ | CONTACT
How can I contact Eco Geek Living?
Email: info@ecogeekliving.com
Phone: 877.2GO.GEEK (246.4335)
Mail:
Eco Geek Living Inc
244 Fifth Ave
Suite# C260
New York, NY 10001
Hours of Operation: 9 am to 9 pm EST Daily
SHIPPING
When will my items ship?
Orders are generally shipped within 24 hours.
How can I qualify for free shipping?
Simple, just make a purchase of $299 or more and shipping is totally free!!! Check out our shipping countdown, it will keep track of when you qualify for
FREE SHIPPING.
What shipping methods are available?
Purchases are usually shipped by Ground service (UPS or Fedex). However Express shipping is also available. Please contact us at 877-246-4335 or customercare@ecogeekliving.com for further assistance.
How are shipping rates calculated?
Shipping rates are automatically calculated by our shipping calculator based on the weight of the product(s) and destination.
ORDERS
How long does it take to process an order?
Orders are generally processed within 4-6 hours of being placed.
What methods of payment do you accept?
Visa, MasterCard, American Express, Discover and PayPal
Do you charge sales tax?
Sales tax is charged for orders that are shipped within New York state only.
What are my payment options?
Online: Simply place the products you desire in your shopping cart and proceed to checkout area
Fax: Please follow the instructions listed on our Fax Order Form
Phone: 877-246-4335 option 1
How do I check the status of my order?
Send us an email at customercare@ecogeekliving.com or give us a call at 877-246-4335. We will be happy to assist you.
Can I add, change or remove items from my order after it has been submitted?
Yes, you may request a change to your order, provided your order has not already been processed and shipped. Please e-mail your exact changes and invoice number to sales@ecogeekliving.com. We will do our very best to accommodate your request.
Do you offer volume/bulk discount?
We sure do! Give us a call at 877-246-4335 for details on our volume/bulk pricing options.
What is your Return/Exchange Policy?
At Eco Geek Living, customer satisfaction is one our primary concerns. We take great care in selecting our products. However, if for whatever reason you are unsatisfied with any of our products, please request a Return Merchandise Authorization Number by sending an email to customercare@ecogeekliving.com or calling 877-246-4335. Once issued, your RMA is valid for 10 days. You will receive a full refund less shipping and handling costs for all products returned within 10 days of the date listed on your invoice. For our full return policy, please see our Return/Exchange Policy.
I received my order damaged or defective, what should I do?
If you received a damaged or defective item, please contact us: 877-246-4335 within 24 hours of delivery. We will send you a replacement item at no additional charge.
SECURITY & PRIVACY POLICIES
Can I view your privacy policy?
Yes! We treat our customers' privacy with the utmost respect. Please read our Privacy Policies for complete details.
Is EcoGeekLiving.com website secure? What type of security features are utilized to safeguard my information?
All sensitive information (such as credit card details) entered on our site is protected and encrypted with the best software currently available on the market (SSL) provided by Yahoo. EcoGeekLiving.com has also partnered with HackerSafe to ensure the highest level of security available.
MISCELLANEOUS
How do I redeem my Eco Geek Living gift certificate?
Simply enter your claim code in the "redeem gift certificate" section on our shopping cart page. Gift certificates must be redeemed online or by phone towards the purchase of any of Eco Geek Living’s products. Gift certificates can neither be refunded nor used to purchase gift certificates.
How do I subscribe to your email promotions?
Simply enter your email address in the promotions box located on the top right-hand corner of the site. Subscribers to our newsletter are first to preview our new product arrivals and receive exclusive member-only discounts.
Do you gift wrap?
Unfortunately, we do not currently provide a gift wrapping service.
Do you have a gift registry?
Yes! Why worry about unwanted or duplicate gifts? The Eco Geek Living Gift Registry allows you to show your family and friends exactly the gifts you want. Create a registry and email it to everyone on your list at no cost and without obligation to purchase!
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